Returns & Exchange

At Casa Nest, we want you to love every piece you bring into your home. If something isn't quite right, we're here to help.

↩ī¸ 7-Day Returns & Exchanges

You may request a return or exchange within 7 days of receiving your order, provided the item meets the conditions below.

đŸ“Ļ Conditions for Return

To be eligible for a return or exchange:

  • The item must be unused and in its original condition.
  • It must be returned with its original packaging, tags, and accessories, where applicable.
  • The product must not have been damaged, altered, washed, assembled, or used.
  • Items returned without their original packaging may not be accepted.

🚨 Damaged or Incorrect Items

Please check your order as soon as you receive it.

If your item arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery and share clear photographs/videos of the product and packaging.

We'll review the issue and arrange an appropriate solution.

🔄 Exchanges

If you'd like to exchange an eligible item for another product, please contact us within 7 days of delivery.

Exchanges are subject to product availability. If the replacement item has a different price, the applicable difference will need to be settled accordingly.

💰 Refunds

Once your returned item has been received and inspected, we'll confirm whether it qualifies for a refund.

For eligible refunds, the amount will be processed using the applicable payment/refund method. Shipping and delivery charges may be non-refundable, unless the return is due to an error on our part or the product arrived damaged/defective.

đŸšĢ Non-Returnable Items

Certain products may not be eligible for return or exchange, particularly items that are:

  • Personalized or customized
  • Used, assembled, or damaged after delivery
  • Sold as final sale
  • Not returned in their original condition or packaging

Any product-specific exclusions will be clearly mentioned on the product page.

📞 How to Request a Return

Simply contact Casa Nest Customer Support through WhatsApp or our contact page with:

Order Number + Product Name + Reason for Return + Photos (if applicable)

Our team will guide you through the next steps.

Your home should feel like you. If something isn't right, we'll do our best to make it right.